Exception Management Solution

Catch Exceptions Before They Cost You

Free-time expiries, rolled bookings, missed ETAs, and document gaps - surfaced from your email traffic before the money is gone.

Today's Reality

Found After the Invoice Arrives

  • Free-time windows expire silently in email threads
  • Rolled bookings and missed ETAs discovered too late
  • No owner until someone asks who dropped it
1752
17
1039
4
197
Inbox
Inbox
Inbox
Inbox
Inbox
Inbox
Inbox
Inbox
Inbox
Inbox
Action
!398 Unread Emails
The Shift

Every Exception Becomes a Case

  • Auto-detected from carrier updates and notices
  • Named owner and SLA timer from minute one
  • Escalation path fires without anyone chasing
24
12
3
5
18
CASE-1847
Escalated
CASE-1832
Open
CASE-1819
Pending
CASE-1805
Open
CASE-1798
Escalated
CASE-1791
Pending
What Happened
What's Next
What's Urgent
ACME Corp · Q4 Renewal
O18 Threads
14 meetings
RFP-2026-81 – TailoredAI – Legal Review
O78 Threads
14 conversations
8 VC
PO-456 · Container #123
O99 Threads
2 meetings
Control

Alerts Fire Before the Money Is Gone

  • Countdown alerts before deadlines break
  • Running total of exposure across the operation
  • Custom actions triggered automatically
Name
Vol
Resp
Time
SLA
Above
98%
High
96%
Above
91%
Above
97%
Avg
84%
<1h
62%
1-4h
28%
>4h
10%
142
87%
1.2h
😊
72%
😐
21%
😟
7%

Repeating Issues

25%Incorrect or Missing Invoices
10%Unexpected Delay
8%Temperature Deviation
21%Customs Hold or Rejection

Team Performance

PRODUCTIVITYRESPONSE TIMESLA VIOLATIONS
S
2 hrs
6.0%
I
1 hour, 54 mins
17.0%
M
54 mins
9.0%
M
11 hrs
17%
The Old Way

By the Time Anyone Notices, the Invoice Already Arrived

Demurrage, detention, and penalty exposure hides in threads nobody owns.

Exceptions surface when the charge lands - not when they could still be prevented.

⚠️ 398 Unread Emails
The Varolio Way

Alerts That Fire Early - and Act

Every exception becomes a Case with an owner, a deadline, and an automatic escalation path.

Alerts fire early - and trigger the next step automatically, before penalties hit your margin.

Team Impact

What Changes for Your Exception Management Team

Exception Discovery

Without Varolio

After the invoice arrives

With Varolio

48 hours before the deadline

Ownership

Without Varolio

Nobody's - or everybody's

With Varolio

Named owner with an SLA timer

Escalation

Without Varolio

When a manager happens to ask

With Varolio

Automatic, rule-driven

Penalty Exposure

Without Varolio

Quarter-end shock

With Varolio

Live running total

Document Gaps

Without Varolio

Caught at filing, if at all

With Varolio

Flagged ahead of the deadline

Built to Prevent the Charge

Exception intelligence extracted from the email traffic your operation already produces.

Free-Time & Detention Countdown

Tracks free-time windows per container and fires countdown alerts before demurrage and detention charges start.

Rolled Booking & ETA-Miss Detection

Identifies rolled bookings, late vessels, and missed ETAs directly from carrier email traffic.

Deadline-Driven Document Flags

Required documents missing near a deadline are flagged in time - before fines, holds, and claims.

Auto-Escalation Routing

Exceptions route to the right owner and escalate automatically when SLA timers run down.

Results

The Business Impact

Based on supply chain teams using Varolio in production.

UP TO

$K

Annually in penalty and escalation exposure avoided

FROM DAYS TO

min

From exception detected to owner assigned

UP TO

%

Fewer operational mistakes and service issues

*Exposure varies by volume, SLAs, and operational complexity.

"
Ezequiel B.
Ezequiel B.
Head of AI Enablement at Adama

"Varolio quickly made our workflow calmer and clearer. We spend far less time chasing emails or figuring out where things stand, and more time actually moving work forward."

Adama logoa syngenta company
Integrations

Works With the Tools You Already Use

Varolio works directly inside your existing email and internal systems. No workflow changes. No new system to manage.

Outlook logo

Outlook

Gmail logo

Gmail

Active Directory logo

Active Directory

REST API logo

REST API

Microsoft Teams logo

Microsoft Teams

SOON

We're part of the Varolio Inc. family.

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